Managed IT Services

Technology is developing an ever increasing rate. It is difficult to fully ensure that your systems are always working as they should be. Outsourcing your IT support will not only free up valuable time and resources, but it also helps you save on cost. Using a dedicated IT Support provider will give your business access to a team with a range of technical expertise.

Netconnect Solutions have been providing this support for over a decade to a wide variety of SME’s. Our team is trained to the highest industry standard and hold many accreditations, including Microsoft and ITL.

Essentials

  • IT Helpdesk support
  • Support during office hours
  • Basic service level agreement
  • Access to our client portal
  • Employee onboarding and offboarding
  • Device support for hardware, software and operating systems
  • Network troubleshooting, security administration and support
  • Email and productivity suite administration (via Microsoft 365)
  • Backup administration and monitoring
  • Procurement management
  • 24/7 asset monitoring via NOC
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Business

Everything In Essentials +

  • Unlimited IT Helpdesk support
  • Standard service level agreement
  • Third party vendor support
  • Dedicated account management
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Enterprise

Everything in Business +

  • Slack channel access
  • Quarterly IT business reviews
  • Full on-site support
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Great Service!

Since switching to Netconnect Solutions, I’ve been very impressed with the consistently high standard of service we receive. All the helpdesk operators know what they are doing and if something arises out of the norm, they know when to escalate the issue so that it’s promptly resolved.

Sammy Niko / Groundwork

Outstanding!

“Netconnects expert team was able to work with us and come up with a modern solution that would not only satisfy our current needs but would also scale as we grow our business. Our IT infrastructure has been robust throughout this pandemic and we are able to keep up with the needs of our busy firm.”

Tim Gray / Max Leisure

Seamless!

Our team was faced with a significant migration project and we sought out an experienced partner to help us make the process seamless and be available as an extension of our internal team for support when needed. Netconnect ended up being the partner we were looking for – and more.

Julie Wood / EMT Machines

 

24/7 Network Monitoring

At Orbits IT, we know that technology may not always be on our side and this can negatively impact the way we work. However, with our thorough experience in providing IT Support to all types of SME’s, we provide the right solution each and every time, keeping disruption to a minimum. To do this we:

  • Provide rapid responsive support
  • Ensure outstanding customer service
  • Remain proactive and professional regardless of how long you have been with us
  • Ensure you retain control of all of your data and systems
  • Provide transparent, simple and cost effective solution based on your requirements
  • Build a relationship to better tailor support exclusively for your business

Contact our team to find the package for your business

We know every organisation has subtly different requirements when it comes to the support and management of their IT systems but we also believe all clients need the same basic foundations.